How it works
We want to make sure every client of SRADEC's knows what our process is. That’s why we’ve developed a clear process outlining everything you need to know about how we operate. Please read on to find out how we provide the best customer experience with 100% satisfaction guaranteed. If you have any more questions, please get in touch and we’ll be happy to help.
Once you enquire the process is simple:
-
We book you in and discuss your project type, your choice of wood and then book an appointment to come in and take measurements.
-
Following on from there, we will send you a complete and detailed quotation.
-
Once you have agreed to the project, we will schedule you for the next available time; a completion date of the project will be provided.
-
We will then ask for a 30% deposit, and once this has been paid, we will send you the drawing of your next bespoke project. During this time, you will have the opportunity to make any changes to your design.
-
Materials will be cut off-site to avoid dust in your home. During this time, we will be constructing your bespoke project at our SRADEC warehouse.
-
At the end of the first working day, an additional payment of 20% will be asked for, with subsequent payments scheduled as the work progresses.
-
After the carpentry has been completed at our warehouse, we will schedule to come in and fit the project. This is known as the finishing touch.
-
We do our best to minimise disruption and work to complete the job as fast as possible whilst staying in close communication with you throughout.
-
We do a thorough clean at the end and leave your space as clean as when we first arrived.
-
At this point, the final payment is due.
-
After this, if you agree to it, we will ask our camera team to come in and take a few photos to add to our portfolio.
